ScootRS part nearly killed me!

[soulsurfer]

here are some alternative levers for those that want to upgrade

cnc machine nice ones with reach adjustment.

http://tyga-performance.com/site/index. ... =72_78_104

They are really nice, any idea if the clutch side can be adapted to fit?

[cezeta]

well i think this is not a scootrs failure but a manifacturing fault that scoot rs could not in any way have spotted when it came from the manifacturer. i have three levers, all with the same markings and got them from scootrs, beedspeed and one off ebay (polished) they could easily of been supplied by camlam diablo or even scooterotica666 who i have also bought parts from.

if it was my beedspeed one that broke then no way hosey would they be on their way round my house with compensation so all this "if it was a british dealer" nonsence is nothing more than keyboard warrior actavism. a large percentage of british dealers are s**t and would rob you blind given a chance otherwise why would there be a facebook protest group about such things. there are however real diamonds in the the dust. i would rank scootrs in the upper band in my esperience but there is a some room for improvement though mainly in the manner of their communication which may not be intentional but comes across as if they cant be bothered.

I understand how the rider of the bike with the boken lever feels, as mentioned my brakes failed on the very first outing after a full resto and i was hit by a car. it plagued me for years. the british dealers responce was "its a 50 year old scooter mate" and then refused to serve me any more. i then had a cable snap and nearly ran into the back of my own van, detoured onto the pavement and round it and ground to a halt some 30 metres later. and another time a pal asked me to check his brakes and the bloody cable end came off of a new cable and again i mounted the pavement its scary stuff specialy being hit by a car and sliding down the road into the path of the onwoods coming traffic.

I think the issue with this lever is the possition of the hole. the problem can occur on any lever from any supplier so Im glad we have all been made aware of it. or has the lever worn into an ovel? the reason i say this is that generally jap bikes have a steel bush in this hole not plain ali so im wondering if its worn to the edge or if its been drilled wrong.

we can call randall names all day long, he is not likely to be sending buckets of cash over but i bet he has taken a look at a few to see whats going on. argumentative as he can be to his credit he does jump on things and try to find a solution.

for our own good though im pleased people are looking at better quality items or their own solutions. i prefer px disc master cylinders so im having a plate welded to my switch housing and a polished gremica master cylinder. nice and discrete and no gold wing levers and master cylinders and the levers then match.

this is the way im seeing things.

[sydduckett]

Cezeta, i agree with the fact that these levers could be sold by anyone, but i also think that whilst that is the case the seller is responsible for items he sells. Back in the mid 80 ford had a pick up called the bronco (or somthing like that) that
Had a major tyre failure. A few people died as a result of this. Ended up with a class action against ford worlwide and they ended up paying out millions. Okay so they had Proffesional indemnity insurance and this covered them. but and heres the thing ford wore it but then there insurance co then went after the manufacturer to get there money back. The reason that the initail class action was against ford and not the tyre manufacturer was because Ford sold the pick up with the tyres on and as such were responsible for them. Okay so Scootrs is not ford and doesnt have the same R&D but the principal is the same. Also if you took this item to trading Standards they would be all over the seller if this was in the UK.

And yeah if he had responded in the correct way we wouldnt be where we are today, but he didnt and so here we are.

sef

[soulsurfer]

Back in the mid 80 ford had a pick up called the bronco (or somthing like that) that
Had a major tyre failure. A few people died as a result of this. Ended up with a class action against ford worlwide and they ended up paying out millions. Okay so they had Proffesional indemnity insurance and this covered them. but and heres the thing ford wore it but then there insurance co then went after the manufacturer to get there money back. The reason that the initail class action was against ford and not the tyre manufacturer was because Ford sold the pick up with the tyres on and as such were responsible for them. Okay so Scootrs is not ford and doesnt have the same R&D but the principal is the same.
sef

Did you buy the scooter from ScootRS with this part fitted? If so, I would think they are liable for damages

[Diablo]

Cezata your scenario only rings true if Scoot Rs have had the same supplier for levers all the way through production. Then based on the fact that there are indeed more than a few out there that up untill this point have been perfectly fine they could perhaps be forgivon for letting this one through the net.
What if however they have changed suppliers of the lever for reasons of cost and this failure is a result of cheaper materials and crap machining? Do Scoot RS have any liability for this?
In my opinion they do but seeing as Randall has again chosen the questions he responds to we will never know.
The trouble with this thread is its difficult to seperate Randall the person from Scoot RS the company. Proffesionally its madness for a parts supplier to post on a forum like this but if your log in name is ScootRS.com then expect to have some PMs if there is no joy through the shop email.
You mention my name at the start and whilst I see where you are coming from let me assure you if a part I had sold had failed in this manner you'd be getting a better responce from me than the one Sef has had. I do feel responsible for any part I have fitted in an engine or scooter even if its not neccesarily my fault if it breaks. I only buy from British suppliers who are also responsible for the parts they sell. I have public liability insurance of £5 million pounds so if there is a problem both myself and more importantly my customer is insured. I don't want to live in a blame culture but if you sell parts especially safety critical ones you are responsible. I wonder if you would be so forgiving if this part was one for your car bought from a car spares shop and your missus and kids had been involved in a RTA because of its failure? What if Sef had had his son(don't know if he's got one) on the back? Is it the same then? Not for me its not.
For the record every tank that I have sold that has had a quality issue has been rectified at my expence and without quibble. This is despite at least 75% of the problems being caused by the customer not fitting the tank properly or trying to move the brackets to fit a cutdown etc. I have also had engines blow up that have been rectified at my cost even when it has been something like the old Asso pistons droping a peg as they used to in TS1s(why should the customer pay they didn't supply or fit the parts?). This is why my customers have confidence in me.
For the record I still think the Scoot RS disc brake is a good bit of kit. Scoot RS get a lot of this stick because Randall has made them an easy and accesabile target by posting as ScootRS on various forums populated by a small fraction of the scooter community. That being so it makes you wonder how many other issues occur that we don't hear about. Every firm that sells in the volume ScootRS does has quality issues. Its how you deal with them that people remember.

[cezeta]

diablo....the tank you supplied me has failed......i want a replacement right away.....erm...cough.....but this time can i have one that has a bigger cutout for the ts1 so i can use a cam lam ts1 type air filter......erm.....i think that should prevent it from failing next time

[cezeta]

Cezeta, i agree with the fact that these levers could be sold by anyone, but i also think that whilst that is the case the seller is responsible for items he sells. Back in the mid 80 ford had a pick up called the bronco (or somthing like that) that
Had a major tyre failure. A few people died as a result of this. Ended up with a class action against ford worlwide and they ended up paying out millions. Okay so they had Proffesional indemnity insurance and this covered them. but and heres the thing ford wore it but then there insurance co then went after the manufacturer to get there money back. The reason that the initail class action was against ford and not the tyre manufacturer was because Ford sold the pick up with the tyres on and as such were responsible for them. Okay so Scootrs is not ford and doesnt have the same R&D but the principal is the same. Also if you took this item to trading Standards they would be all over the seller if this was in the UK.

And yeah if he had responded in the correct way we wouldnt be where we are today, but he didnt and so here we are.

sef

totaly agree. if i supplied the part and anyone came running to me i would have no issue. it would go streight to court and my insurer would pass liability to the manifacturer. the manifacturer would say that the item was used for a purpose that was not its intended use (ie its on a lammy not a yamaha dt125 or whatever) and it would likely come back to the fitter. if thats me then my other insurance would step in and it would go threough the same process untill we all got old and gave up. if it was fitted by a diy er then my insurer would laugh as he made a counter claim for his costs.

the trouble with all of these things is "contributary neglegence" has scootrs contributed to this products failure. possibly as they have adaped the item and changed the angle of the pivot. but really its the only one yet to fail so insurers would look at other likely things or people that could have contributed to its failure. nissin/nissin copy factory for the off set pivot hole, the fitter for not checking the parts, your mate for stumbling against you scooter while pissed at iow last year, me for hanging my helmet on your bars at a parts fair while having a chat or the fact that the vehicle has no service history or evidence that the bike has a periodic preventative mananance.

so although i sympathise, agree that every stockist of this part should do some checks before sending out these parts, scootering publish this problem as a known weekness of the product made by nissin/?????? (be carefull scoot rs nissin will happily prevent you from using their parts if you point the finger at them so be honest if the items are copied) and scoot rs and other dealers just be more professional in your corrispondance......the guy with the flat bed truck that collects rubbish for me has a better ability to communicate on the phone or email than many dealers. on a legal side then trading standards are unlikely to be interested and its very unlikely that Lloyds of London would be interested in any claim on a policy that they have underwritten.

........soooooooo........deep breath by me........my point is that we are small fish and nobody is interested so between our humble little coimmunity lets find the answer and move on a little wiswer and safer.

from my own stand point, i value you making me/us aware of the probem much more than a 15 pound credit note from scoot rs or a replacement lever.

[sydduckett]

At the end of the day i made my desicion and Randall or scootrs or whoever they are made theres. Other people far wiser than me have now taken up this issue and it will probably rumble on for a little longer. Inevitably Scootrs will continue to trade and i will know that in my little way i have probably cost them what, maybe a grands worth of business? so maybe ill sleep with a little more of a smile on my face than i did on the night of the accident and maybe Randall wont be giving ting Tong quite as big a tip this month....Its probably no skin of his nose...Who knows, all i know is i stood up for myself and done what i thought was right...

.

sef.

[cezeta]

you may well have saved some other poor bugger a 60 mph rear end collision into the back of a skip lorry too.

This is where I think you have really made a differance so I thank you for bringing it to everybodies attention.

[doggbhoy]

i've had one of these fitted for three years, my lever is black with 21D but the markings look a bit smaller and neater than the pictures posted and it looks fine,but now the seed of doubt has been planted i would consider replacing it with one the replacement ones put up earlier.
again do these levers fit?
anyone?
cheers for now