ScootRS part nearly killed me!

[cezeta]

This leads me to suspect that the levers are not Japenese or even Japenese spec.
If thats right then this is about the quality of Asian parts and whether they are safe to use or not.

I realise it's an irrelevant side point, but Japan is generally considered to be part of South East Asia...

thats interesting as its made me start to wonder who defines these broad definitions.....on a sphere

but....i always though that japan was concidered just japan like we are great britain and europe is europe.

its actualy east anyway......and if north korea had a say even further east still..

[Speed Demon]

I have no idea how anyone could read a clear post and then make up a story about ignoring anyone or anything, or accusing anyone of lying, etc. We did no such thing. This is why companies do not respond about customer issues on forums, I guess.

I responded simply to show clearly why there should not be even a tiny concern with these levers in general. Also to explain that we have a standard guarantee, which is the same or better than at any UK shop, if any particular issue.

Please contact our company directly if needed. Thanks.

I did not make up any story or indeed say anything at all about you. I tried to make a point by hypothetically putting myself in the shoes of someone who has sold a product that has failed and nearly killed someone. My point being that incidents like this could be handled a lot better than the scooter dealer (not ScootRS in particular) standards of:

1. No response at all
2. "That's the first time I've ever heard of that"
3. "We've sold loads of those with only a very very small percentage failure so you must just be one of the unlucky ones."
4. "You insulted me/my company/my gran's gerbil so now I'm not taking part in any debate, answering any relevant questions or indeed sorting out the problem"
5. "You think my products are bad, hey you should see they ones that are cheaper copies of mine."

Randall - we've had run-ins about product safety before and in the end you did the right thing with the exchange offer on the rims; which I'm sure undid a lot of the damage. But these safety issues still seem to crop up and you don't appear to have improved your method of handling them, which to be frank is a bit of a surprise.

Which brings me to a few pertinent questions.

1. I guess that this lever was not made by Nissin, but by a firm in Vietnam. Please correct me if I'm wrong. Certainly the quality of this one seems visibly worse than those fitted to other ScootRS or Nissin brakes we've looked at today. How long have you been using this supplier and is there any need to suggest that people check their levers on brakes supplied over a certain period for visible cracking like those shown on Syds pics?

2. I remember your public offer about upgrading the ScootRS brake calipers from pattern to genuine Nissin some while back. What I didn't realise was that the few failures talked about were the backs falling off the calipers as shown in the photos. Now my wife is riding around on a TS1 with a very early ScootRS brake on it. It has performed faultlessly so far, so I never thought to change the caliper or master cylinder to genuine Nissin. So what do you suggest I do - should I leave it as it is and take the risk that the caliper is not going to fail in the future, or do I upgrade it now?

Sticky

[Lazarus]

Glad to here you are ok m8
I have read all the posts on here and as I was shortly going to purchase a Disk kit from scoots rs I will now be looking for a uk suppler instead

[cezeta]

Glad to here you are ok m8
I have read all the posts on here and as I was shortly going to purchase a Disk kit from scoots rs I will now be looking for a uk suppler instead

you will find most uk suppliers stock the scoot rs disc and will also sell you the same nissin copy master cylinder. many will argue that the scoot rs discs are the best on the market.

the part that broke is not a scoot rs item. just so happens that it was bought from there.

so if you want to avoid failure then buy the genuine part. but in all reality there are some heavy handed buggers riding their scoots about and theirs have not snapped so this looks like an unusual and unfortunate occurance.

In contrast when my scooter was restored i took it out on its very first trip, a volvo pulled out on me and my genuine innocenti disc brake failed resulting in me being hit by the car.

i would put my money in a scoot rs disc brake with nissin caliper and genuine lever on a scootrs master cylinder. the levers are about 12-14 pounds usualy.

or get one off ebay, i think they came on dt125s kdx 125 ect

[scootRS.com]

Cezeta:
>>most uk suppliers stock the scoot rs disc and will also sell you the same nissin copy master cylinder
>>if you want to avoid failure then buy the genuine part

ScootRS only uses and sells genuine Nissin master cylinders and calipers. Same for many years. (Several UK shops still sell copy hydraulics on copy sand cast hubs, as I linked to above.)

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Boonyed: you bought 40 year old used Innocenti links 2+ years ago. See your last post. If you now think a mistake was made with the refund, just send in a clear email with details and it will be checked. Easy

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Nic: there are actually tens of thousands of regular scooters using these levers, beyond all the various UK/German/VN/etc. Lambretta and Vespa kits they are used on. There are 6 million scooters in Vietnam alone and they come with numerous models. Seems quite clear they aren't a worry when no one has heard of one breaking before, even for someone like Sticky who holds Asian parts to vastly higher standards than UK ones

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>>at no point have i asked him for compensation in any form, havent even asked him for a replacemnt lever.
>>he is welcome to post my so called threats, i somehow suspect that he wont. I dont want any money

We would not post from private emails but as we are being invited to quote from them while repeatedly said to be dishonest, here you go:

>>The amount of lost business you would incur by way of these images being posted on all the major forums would be far greater than the cost of reimbursing a disssatified customer.
>>(Long list of items...) I would expect you to offer me somthing by way of compassation to cover my costs.

People can judge themselves if we posted accurately. We didn't make a big deal of it, we simply said it isn't a factor with us. If covered, it is; if not, it isn't. If a general concern, we'd tell customers ourselves.

>>enough for him to come online, put his hands up

I personally am not ScootRS. I don't usually answer emails, I don't ship orders, handle returns, make parts, or restore scooters. ScootRS is a company and 50 people do those jobs. If you need something from any company, you must contact them directly. If my blow up doll leaks, I contact Amazon about my order, not the PlasticLove forum I've personally come on here simply to explain in posts and via a PM how to get help if needed, and clarify for others if this item is a general worry.

>> and accept responsibility

Again: nothing was ignored, denied, derided or anything else wildly claimed here. Not by email, not in my post. ScootRS received 2 emails, 1 with no details at all, a 2nd with details and no photos. ScootRS of course replied and asked for a photo so as to proceed. ScootRS got no reply and still has no reply.

ScootRS has a guarantee, as at UK shops, and we've always honoured it. (Of course, if someone is abusive no doubt a company won't go beyond their guarantee.)

I take everything on scooter forums about "Asia" with a grain of salt. You don't get 6 pages of wild claims when a single item from a UK shop is replaced, do you? I gave 2 relevant examples above which have been completely ignored, so I'll leave you with these to discuss:

1) After 3 months use, if my UK or German shop lever breaks, do they not only replace it but pay to repair my scooter because I couldn't stop with my rear brake, whatever long list of items I email to them? Yes or no?

2) After 3 months use, if my AF piston fails and I dump my scooter does AF cover my new paint job, forks, dampers, fender and whatever else I say? Yes or no?

If yes, 3) would they handle all that after a PM on a random forum, or one email without a photo? Yes or no?

If no, 3) why ask this of another shop when your guarantee clearly says up front that it isn't covered?

Again, if you have a question for ScootRS, simply contact the company. Most email is answered within the day. We've also tried to make the help page very clear to speed things up for people.

Thanks.

By the way, I assume this email today about a help request is someone here:

Despite what some people say about your company I can only say how impressed I am with your response and delivery, wish the same could be said for some of the companies in the UK. they are utterly rubbish some of them, thanks again for the quick reply.

[LI150]

Personally I have no issue with Scootrs and when I had a choke assembly fail they replaced it.

For me if I was after a disc brake I would still buy the Scootrs one as prefer the look over the UK ones.

BUT I do beleive this could of all gone away If some concern had been shown for Syd, you say Randal

I personally am not ScootRS.

but you do appear to be the spokeperson for them so It would be good to see a dealer stand up say their sorry and restore some faith.

[cezeta]

ill stand corrected on the nissin master cylinder being a copy, how can you tell its genuine. i cant find any markings?

[Diablo]

I agree this shouldn't be handled on a public forum. But just to clarify a point.

Are the levers the same ones that have always been supplied with the kit?

Do they come from the same supplier as the calipers and master cylinders?


I know if I buy a master cylinder from any of my suppliers it doesn't come with a lever this is purchased seperately.

[Speed Demon]

Seems quite clear they aren't a worry when no one has heard of one breaking before, even for someone like Sticky who holds Asian parts to vastly higher standards than UK ones

Mate, I think the only standards that should be adhered to (no matter where the product is made) is that safety-critical parts don't kill anyone. If you want to make light of that opinion then feel free.

Nic: there are actually tens of thousands of regular scooters using these levers, beyond all the various UK/German/VN/etc. Lambretta and Vespa kits they are used on. There are 6 million scooters in Vietnam alone and they come with numerous models.

That is probably all true Randall, but the point you are ignoring is that of those thousands not all of them will have levers from your current manufacturer. The lever I just took off my wife's scooter (Old ScootRS type with copy Nissin components I believe) seems like a very good example without any of the casting flaws visible on Syd's. There is an 'S' cast into the recess under the lever whereas Syd's says '21D' so is presumably from a different manufacturer/batch. All I'm trying to establish is whether it is worth suggesting to people who have hydraulic levers with the same external markings as Syd's should examine them.

Would that be a sensible precaution or just a waste of everyone's time?

[Bilko]

I bet I'm not the only one to look closer at my lever after reading this post. Well I did and guess what I found?

Anyone else got a lever looking like this?