ScootRS part nearly killed me!

[Supereibar]

If I put myself on the position of Randall, I am able to observe that the position of the individual costumer is a hard one. It is generally on the loosing end. I work for several different companies (like Lloyds) as an adjuster. I drive all across Cataluña seeing catastrophes (trees falling ontop of houses, damms that fail, bridges that break etc..) And trust me, its incredible the level of incredulity that I see daily. I am the one who has to tell people that there is/there is not coverage from the company, and I am the one to blame and receive all the insults and name calling (cause I somehow represent the company) People really don't realize what they have signed in a contract with their insurance, until, literally their roofs fall ontop of their heads. Way of life but who is to blame? The company deffinetely gets away with it, cause there is a contract behind them. The costumer can bitch and complain, but whatever, matters nothing to the company.

Now I put myself in the position of the customer. If we start from the point, that when we are puting an order for those parts we have never seen, that are a million miles away, made by someone we have not a clue of who he is, but we are buying it because is something that we can actually efford, we should stop and have second thoughts. I think, this terrible experience should teach us all, as individuals, to learn from bad experiences and to always strive for the best, to READ what we sign, to always go for the one who we know is never going to let us down, for the custom made parts made by a specialist that maybe is a pal or is a friend of a friend, who we know for a fact that works well. Maybe we will go and spend that extra 100 pounds on a part because we have had it in our hand before buying it and we have examine it throughly, and have realized that is good quality craftsmanship.
In this part of the world we have a saying that says, it is better to prevent things from happening than finding a cure to them when they have already happened.

There are my two cents. Good night everyone, and Syd, get well soon bud!

Jaime

[Mel K]

Having just re read Sef's original post, I hadn't realised this failure caused an off and damage to himself and his scooter, I can sympathise with him and his reaction . Hope your feeling better soon and glad things weren't more serious than they are. That must've been very scary to pull that lever and have it snap at speed.

[sydduckett]

Ska, at no point have i asked him for compensation in any form, havent even asked him for a replacemnt lever. What i day say was what had happened and the accident it had caused. I then asked why he thought this happened and said i was waiting for his response in how to sort this out. Also i never threatened to publish on the public forum.

I sorta see where you coming from but then i suppose there are peole who wear these sort of things and there are those that dont.....

sef

[Andy Pickering]

Ska, at no point have i asked him for compensation in any form, havent even asked him for a replacemnt lever. What i day say was what had happened and the accident it had caused. I then asked why he thought this happened and said i was waiting for his response in how to sort this out. Also i never threatened to publish on the public forum.

I sorta see where you coming from but then i suppose there are peole who wear these sort of things and there are those that dont.....

sef

How you doing Sef, Just a thought mate and dont shoot me but might be a good idea to draw a line under this now..? I think and hope you will get a good result from Scootrs, I do believe you will now..Be a shame if we all start falling out..

[sydduckett]

If i can i will try to explain my point of view. I did wonder if it was a good idea to buy from Asia, so did some research and it seemed there was nothing negative about Scootrs maybe i should have dug further, so fair point. After it happened we sat around had a few beers and i had many suggestions on what i should do, we all agreed that there was no way i could really force the issue due to his loaction but that i should contact him to see if he would sort it out.
Ill also add there was a strong consesous that i should post the images on here straight away due to the fact that this could happen to someone else...As somone that has owned a web agency for the last 10 years it was also obvious to me that if i chose to i could do him a lot of damage. At no stage did i say this until the 5th email i had sent with no reply and even then i never put a price on the issue i simply asked him so sort it out, otherwise i was going to put it in the public domain. Please dont suggest that this thought hadnt crossed his mind he would have known i could do this from the offset. This was the elephant in the corner that we both knew about but decided to ignore (well up until i brought it up). He had so many chances to sort this out and the thing i really dont undertsnd is why he chose not to sort it out. He is going to lose far more because of this i suspect than he ever would if he had offered me a new lever and a pair of dampers.....

And no i wont ever buy Far East again , but it does seem a rather dangerous way to find out.

Sef

PS he is welcome to post my so called threats, i somehow suspect that he wont. I dont want any money from him, it would be enough for him to come online, put his hands up and accept responsibility for his suppliers and promise he would look into it and let us know the outcome. As someone mentioned we are all loosley connected by our love of all things scootering so issues like this effect us all..Can any one honestly say that im expecting too much?


sef

[Andy Pickering]

Can any one honestly say that im expecting too much?

No not really Sef, you have certainly kicked some dust up mate, I will be suprised if you dont get some positive feedback from Scootrs, just dont want everyone to fall out..

[sydduckett]

On another note anyone going to Mersy, would be good to put a few faces to names..and sink a few light ales of course...

[Andy Pickering]

On another note anyone going to Mersy, would be good to put a few faces to names..and sink a few light ales of course...

Donington Park Sunday matey..

[sydduckett]

North weald for me sunday, sprinting and not to far either..anyone else going?

[Greggio]

This leads me to suspect that the levers are not Japenese or even Japenese spec.
If thats right then this is about the quality of Asian parts and whether they are safe to use or not.

I realise it's an irrelevant side point, but Japan is generally considered to be part of South East Asia...