AF on the phone
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hendy
- registered user
- Posts: 859
- Joined: Mon Jul 07, 2014 10:34 am
- Main scooter: lambretta li 125
- Location: Tyne and Wear
- Contact:
I've been put off using af due to all the comments about them not answering the phone.
However last week I wanted one of their extended engine mounts so had no choice but to call them. I called, they answered, gave me a bit of advice regarding packers etc (including advising to use another dealer!). The parts were with me the following day.
How much business have they lost due to these (possibly) unfair remarks?
However last week I wanted one of their extended engine mounts so had no choice but to call them. I called, they answered, gave me a bit of advice regarding packers etc (including advising to use another dealer!). The parts were with me the following day.
How much business have they lost due to these (possibly) unfair remarks?
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Strummer10
- registered user
- Posts: 360
- Joined: Thu Oct 11, 2012 7:17 pm
- Main scooter: Lambretta LI Special 225
- Contact:
YES agreed , similar experiences so no problems with AFR....and they are No. 1 in the UK i'd say for there track record etc........I have also used them since the 80s and great advice on the phone, as you say Ben et al will run through your requirements in ordering stuff and it's nice to talk to someone and be assured .....hendy wrote:I've been put off using af due to all the comments about them not answering the phone.
However last week I wanted one of their extended engine mounts so had no choice but to call them. I called, they answered, gave me a bit of advice regarding packers etc (including advising to use another dealer!). The parts were with me the following day.
How much business have they lost due to these (possibly) unfair remarks?
Excuse my thickness, who and where are AF
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Strummer10
- registered user
- Posts: 360
- Joined: Thu Oct 11, 2012 7:17 pm
- Main scooter: Lambretta LI Special 225
- Contact:
AF are probably the most recognized and renowned UK scooter dealer out there and renowned for design of the TS and RB kits and Rapido etc etc......
Incidentally I just called them and got through...
Incidentally I just called them and got through...
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dave411
- registered user
- Posts: 360
- Joined: Sat May 10, 2014 7:31 am
- Main scooter: Li 125
- Location: Cardiff
- Contact:
I have used them just the once,phoned them after 5.00,got excellent advice on my purchase,also found them very helpful with the advice thing.
You cant please everyone,but I bet there are more pleased customers than disappointed ones.
You cant please everyone,but I bet there are more pleased customers than disappointed ones.
Is it AF rayspeeddave411 wrote:I have used them just the once,phoned them after 5.00,got excellent advice on my purchase,also found them very helpful with the advice thing.
You cant please everyone,but I bet there are more pleased customers than disappointed ones.
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gaz_powell
- registered user
- Posts: 1208
- Joined: Sat Mar 28, 2009 1:10 pm
- Location: hartlepool
- Contact:
Yes we are referring to AF Rayspeed
Thank you gazgaz_powell wrote:Yes we are referring to AF Rayspeed
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wrecklessrobbie
- registered user
- Posts: 394
- Joined: Thu Jan 09, 2014 7:34 pm
- Main scooter: li150
- Location: York
- Contact:
I use af.
very very helpfull.
great to go in and they give good advice on their products.
scott and ben are very good.
the phone doesnt always get answered because they are often dealing with customers and discussing in detail what the customer wants. When you walk out you may have spent a small fortune but you tend to feel happy and that you have been helped and advised.
i went to a dealer near doncaster.... produces a lot of stainless products and does tuning work......feck me most miserable unhelpfull c unit i have ever dealt with. Made me feel like i was wasting his time and that he he was doing me a service selling me his products. I would never ever use him again.
Robbie
very very helpfull.
great to go in and they give good advice on their products.
scott and ben are very good.
the phone doesnt always get answered because they are often dealing with customers and discussing in detail what the customer wants. When you walk out you may have spent a small fortune but you tend to feel happy and that you have been helped and advised.
i went to a dealer near doncaster.... produces a lot of stainless products and does tuning work......feck me most miserable unhelpfull c unit i have ever dealt with. Made me feel like i was wasting his time and that he he was doing me a service selling me his products. I would never ever use him again.
Robbie