Returns to SIP

[Shipleystevep]

How do folk return faulty goods to SIP? UPS charge SIP 4.20 euro to deliver but are asking £60 carriage for return.
I've contacted SIP but no response yet. Cheers steve

[ArmandTanzarian]

Good luck with that. SIP are a great shop but don't expect any customer service if things go wrong.

I have a mate who returned his faulty shocks to SIP for a refund. They told him that he should have sent them via the dealer in the UK that sold them. They want him to pay for a courier to pick them up from SIP and take them all the way back to the UK so that the can then send them to the dealer who can then send them back to SIP

[GLscoot]

Don't get me started on that mob, I still have £65 in credit with them for the faulty SIP shock. I spent some of it last week and they sent the wrong parts, ok it was only £20 worth but sent several emails and photographs of the parts and still nothing (straw & camel). Will spend the reminder of the credit money and then thats it. I will never use them again. In my view thats the best way to deal with it, obviously I can't persuade everyone to boycott the company, I wish i could. From now on its Scooter-Center or LTH, if I can not get it from any of our UK shops. There fcking expensive as well.

Have you noticed they don't come on here anymore.

[purple_pill67]

Have you tried looking on parcel2go or interparcel for courier prices?

[diesel]

I have a mate who returned his faulty shocks to SIP for a refund. They told him that he should have sent them via the dealer in the UK that sold them.

Why did he not take the obvious course of action and return them to the Dealer he purchased them from? I would have said SIP were right on that score. He didn't buy them from SIP so why would they be expected to refund him? they don't have his cash.

[ArmandTanzarian]

I have a mate who returned his faulty shocks to SIP for a refund. They told him that he should have sent them via the dealer in the UK that sold them.

Why did he not take the obvious course of action and return them to the Dealer he purchased them from? I would have said SIP were right on that score. He didn't buy them from SIP so why would they be expected to refund him? they don't have his cash.

Maybe he should, but someone was sending a load of stuff to them anyway and offered to put them in the box as a favour. the fact is that SIP acknowledged receipt, confirmed with the dealer in the UK that they were sold by him and that they're liable for the refund as it was a manufacturing fault but won't let him have the cash unless he ships them from SIP to the UK and then back to SIP again.

Madness!

[Stokie]

they're liable for the refund as it was a manufacturing fault but won't let him have the cash unless he ships them from SIP to the UK and then back to SIP again.

Madness!

that's silly bonkers

[ArmandTanzarian]

Stop press: It seems that they may have relented and have said they'll refund the money.

[Shipleystevep]

Hi thanks for inputs much appreciated, thought i'd give an update.

Rang SIP, very nice people on the phones and explained the prohibitive costs of returns. I don't know if this is their standard process but the guy said to use the contact system on the website and explain the situation. I then received an email with a pre-paid UPS label for the return. Sent this off and finally received a replacement part - which works fine. Only problem is the elapsed time to sort things out. email conversations can take between 48 and 72 hours (business days only) UPS take several days for their bits. Net result is this has taken about 3 weeks to resolve.
No complaints with SIP or the product, they've been great. Maybe if there's a UK distributor in future I'll use them, but I still buy 2stroke from SIP for our club, great product and great value with current exchange rate.

Cheers Steve