Torbay Lambretta
Posted: Fri Feb 09, 2018 3:25 pm
Ordered parts at 2 ish yesterday, arrived today...and all ok......customer service at its best. 
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Torbay Lambretta
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Re: Torbay Lambretta
Posted: Fri Feb 09, 2018 3:49 pm
Quality supplier
Re: Torbay Lambretta
Posted: Fri Feb 09, 2018 3:58 pm
Used them a few times now, been excellent every purchase.
Be nice if they did free postage on orders over 100 quid, but I guess this would have to be regained on pricing elsewhere, every penny counts when you run a business I suppose!
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Be nice if they did free postage on orders over 100 quid, but I guess this would have to be regained on pricing elsewhere, every penny counts when you run a business I suppose!
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Re: Torbay Lambretta
Posted: Fri Feb 09, 2018 5:36 pm
But he does reimburse postage money if initially over charges..
Re: Torbay Lambretta
Posted: Fri Feb 09, 2018 5:40 pm
True, and 10 quid is the most you ever pay.
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Sent from my SM-G920F using Tapatalk
Re: Torbay Lambretta
Posted: Fri Feb 09, 2018 6:53 pm
I also have to do that. It's the way the shopping cart works. I can't work out any other way to do it. Cart charges you P&P for every item and once the order is placed I'll refund the excess P&P once I've sent the order.
Plenty of places charge you a minimum P&P charge, say £8 to cover their time in processing the order. I can understand why if you're paying someone £15 per hour and it takes 20 minutes to process an order that's £5 in labour and then there's the business overheads, rent, rates, etc. to take into account. I prefer to only charge the P&P charge {includes packaging. Jiffy bags and packing tape aren't free}. I work on the principle that you win some and you lose some. The customer who only spends £3 this time might come back with a £300 order next week.
Re: Torbay Lambretta
Posted: Sat Feb 10, 2018 5:19 pm
Why i only buy bits from you, Cambridge Lambretta and Scooter Restorations if can help itcorrado wrote: ↑Fri Feb 09, 2018 6:53 pmI also have to do that. It's the way the shopping cart works. I can't work out any other way to do it. Cart charges you P&P for every item and once the order is placed I'll refund the excess P&P once I've sent the order.
Plenty of places charge you a minimum P&P charge, say £8 to cover their time in processing the order. I can understand why if you're paying someone £15 per hour and it takes 20 minutes to process an order that's £5 in labour and then there's the business overheads, rent, rates, etc. to take into account. I prefer to only charge the P&P charge {includes packaging. Jiffy bags and packing tape aren't free}. I work on the principle that you win some and you lose some. The customer who only spends £3 this time might come back with a £300 order next week.
Re: Torbay Lambretta
Posted: Sun Feb 18, 2018 9:52 pm
Really impressed with service from Torbay Lambretta. Prices good, stock levels good and quick delivery. You can't fault the service whatsoever. One of the best out there IMO.
Oh, and EssexGP, (and everyone who hasn't, yet) you can try Torbay too now and you'll see what we mean.
Although relatively local, the post takes the same time regardless. No connection, just a satisfied customer pleased to have a reliable supplier.
Simon.
Oh, and EssexGP, (and everyone who hasn't, yet) you can try Torbay too now and you'll see what we mean.
Although relatively local, the post takes the same time regardless. No connection, just a satisfied customer pleased to have a reliable supplier.
Simon.
Re: Torbay Lambretta
Posted: Sun Mar 04, 2018 9:49 pm
Mr B race how you getting on with making new zaurst’s?B-Race Tuning wrote: ↑Sun Feb 18, 2018 9:52 pm Really impressed with service from Torbay Lambretta. Prices good, stock levels good and quick delivery. You can't fault the service whatsoever. One of the best out there IMO.
Oh, and EssexGP, (and everyone who hasn't, yet) you can try Torbay too now and you'll see what we mean.
Although relatively local, the post takes the same time regardless. No connection, just a satisfied customer pleased to have a reliable supplier.
Simon.
Re: Torbay Lambretta
Posted: Mon Mar 05, 2018 9:20 am
Totally agree with above posts.
Maybe some out there, but I have yet to come across better service in the Lambretta dealer & parts world. Well done Torbay Lambretta for raising the bar so high.
Maybe some out there, but I have yet to come across better service in the Lambretta dealer & parts world. Well done Torbay Lambretta for raising the bar so high.