Scooterotica

eden wrote:

Toot-oasc wrote:

ulyssescale wrote: The cylinder was returned for repair. MB was as nice as he could be about it, but it seems unfair to make it sound as if MB is personally responsible. Failures happen. It is being repaired and I'm confident I'll be just as happy with it post-repair as I was before it failed.

I much prefer doing more riding than complaining.

You've had a level of customer service that I, and I know lots of others, haven't been offered when ring pens have failed on these pistons.

Maybe the message has finally sunk in that treating your customers like they are sh*t off your shoe doesn't help maintain repeat business?

I like nothing better than riding rather than complaining, however when large scale failures are occurring on a specific part you would expect a product recall, not to blame your customers with feeble excuses such as mixing oil....

Just setting out my own personal experience, I'm sure others can speak of their own experiences.

He probably just doesn't like you
Which is the one and only thing MB and I have in common

blue wrote:Are all these failures only on pistons supplied with rt kits or are the ring pegs also failing on rt pistons supplied by mb for ts1/rb cylinders? Cheers