Any one got experience with ScootRS body panels ?

[Nic]

Btw, we often hear there can only be one real supplier of something in Vietnam, not sure why. I remember an LCGB admin adamantly insisting that about rims here for some odd reason. It is almost always incorrect.

I don't really have any idea as to the panelwork issue and don't intend to comment on it. However, as the un-named "admin" who is being indirectly quoted above, it's worthwhile setting Randall's little dig into context.

First, I should say that I am a regular user of ScootRS parts. I am not automatically "hostile" to ScootRS and recognise the fact that it offers good value and in some cases, far better quality to Italian-made (or Italian-sold) parts.

My question at the time related specifically to the manufacture of stainless steel wheel rims in Vietnam, about which there were - as many people were boringly aware - some concerns over safety.

In the context of that debate, which ran to hundreds of posts by many individuals on the LCGB website, I directly asked Randall several times: are YOUR rims made by a different manufacturer to the one that supplies those wholesaled to UK dealers by Stirling?

He refused to answer. Instead, he asked me why I presumed to think that there could only be one Lambretta wheel rim manufacturer in Vietnam. I pointed out that there is, for example, only one manufacturer of Lambretta wheel rims in Italy. So it would not be unreasonable to assume a similar situation applies in Vietnam too.

Of course, tooling and labour costs are much lower in Vietnam, potentially allowing more manufacturers with enough capital to enter the market. In which case ScootRS may well have found a manufacturer who makes wheel rims exclusively for them and no-one else. Or they may make them directly themselves.

Unfortunately, we still don't know either way. Even his comments above - "It is almost [my emphasis] always incorrect" - are the written equivalent of a prick-tease. For the record, I accept that there may be a number of instances where the same item is manufactured by a number of different backstreet operations with varying effects on quality. Or that in many cases ScootRS makesparts directly itself. My question, however, was about stainless steel wheel rims. Here, the silence has been deafening to date.

Throughout this discussion what has been instructive - for me at least - is Randall's inability to give a straight answer to a straight question when it doesn't suit him. Regular readers of his posts will have to decide what they make of this refusal.

Unless, of course, he chooses to tell us now...

[sydduckett]

Nic, i agree with what you say, Randall should be a politicain. He always refuses to answer the question and has no qualms about refusing to admit he is at fault when one of his "critical" parts fails. The question i asked was "do you take resonsibility for the quality of the parts you sell"? He never answered the question, his rational being that it was the first time it had happend and as far as he was concerend that meant he wasnt at fault. I suppose if the same part then went on to fail on numerous occasions he might consider doing somthing about it....

If he has any sense he will go out of his way to make sure the pannels going to Sweden are the best he has, coz after all this if they are gash then a point will be proven....watch this space i guess..

sef

[scootRS.com]

The one LCGB admin's inability to be honest with people on several occasions now about private conversations is what doesn't suit my taste. How anyone can pretend to judge with a big thumb on the scale is beyond me.

As he was told and any reasonable person understands, we don't know what all other companies do, so swearing at us in forum PMs while wildly claiming 2 people can't possibly make rims in poor little Vietnam and demanding we prove otherwise to him or we are bad and dishonest is a bit, well, megalomaniacal. (This came after he warned people wanting standard rims not to buy from us because some other company had a problem with their stainless rims. When we asked why he was doing that, he claimed he knew the poster actually wanted stainless because he knows no one would ever order standard rims from Vietnam, and he knows there can only be one source for stainless rims. Get that? The degree of insight is absolutely stunning. I see he now claims to know everything about Italy too.)

So, just as he knows that our taking time to post photos of panels to help answer a question was actually a fiendishly worded and deceptive "politician's" trick, I assume he also knows that all these molds and presses in our factory are either fake or part of some communally shared factory for all of Vietnam:




As we've said, when he demands all British companies come on here and publicly detail how they make or buy everything, and prove they aren't secretly linked to other companies in his conspiracy theories, let us know and we'll line up right behind them.

It really should not need saying but, just because someone is in Vietnam and takes time to help answer a few questions on forums, it doesn't mean anyone is entitled to demand answers to any random or private matter and have someone hop to his attention - or can righteously conclude they are dishonest tricksters if they don't. Posts like some above are the reason so few shops take time to help on forums.

>>He never answered the question, his rational being that...

The Amazing Kreskin has nothing on some people's ability to read minds here. I have to confess the true reason I don't personally answer every single PM or post on every single forum, or refer people to the company and a standard form to fill out, is that I am busy drowning kittens. You just know I hate those cute little kittens.

[joespeed]

your name is in the high lights,even though this lcgb member is having a go at you you do not name him,
if you have nothing to hide then point him out,
i have used lots of your products and i cant complain about any of them.you would be the first to know because of your interest with the uk.
there is a lot of spurious parts out there and some are sold and marketed by top dealers,that have slipped passed quality control (or quality control doesn't exist).the indians have remade the lambretta and made a fair job,now we are getting indian and vietnamese spares that are of poor quality,but i am sure that the spares that you 'scootrs' are NOT one of these suppliers simply because of your involvement with this website.
it is very good of you to post on here the equipment in your workshop actually showing us how parts are remade,the engineering members of us on here will appreciate this!
keep up the good work
regards
joe
ps.one bad part/deal soon spreads like one rotten apple in a barrel and escalates beyond belief!

[Nic]

The one LCGB admin's inability to be honest with people ...

For the record:

1) I didn't ask you to "prove" anything. Neither did I ask you for a detailed account of your business practices. I simply asked you to reassure your UK customers by telling us on the LCGB website whether the stainless rims you supply come from the same manufacturer who supplies/supplied Sterling.

2) I said I didn't wish to discuss the issue of your body panels and have always accepted that ScootRS makes some of its own parts. My specific question related to 1) above. You were silent then and you are silent now.

3) I don't want to open up another "you said, I said" can of worms in relation to a potential ScootRS customer who is not here to explain what he said. Suffice to say that you are, once again, twisting my words. Regular visitors on here can make up their own minds as to who is telling the truth.

4) I've never once claimed "to know everything about Italy". Yes, I'm Italian - by birth and nationality, I was brought up there for many years and speak Italian well, I travel there up to a dozen times a year and even lived there recently when my dad, who remained out there, was ill. In the 30 years that I've been a scooterist (27 of them as a Lammie owner) I've got to I know most of the major Lambretta (and some Vespa) spare parts suppliers, dealers and their wholesalers, whom I've visited many times. Despite my love for everything Italian, I still don't know a fraction about Italy that there is to know and continue to be (usually) pleasantly surprised by what I discover.

5) Yes I swore at you. I wanted you to leave me alone because I was sick and tired of your continuous, never-ending ranting at me in private and your repeated twisting of everything I said, something you have amply demonstrated here.

I think this last post from you just about sums you up Randall. Thank you.

[sydduckett]

Randall doesn’t get it does he, still wont answer the question. Does he not realise that Scootrs is different from companies in the UK. If I brought a brake lever from Taff speed and it sheared off causing me to crash (this happened with scootrs part) then I would be straight on the phone to Dave at Taff speed asking him what he was going to do about it. If he didn’t give me the answers i was looking for then i would be straight off to Trading standards and let them deal with it. They would then take the baton and run with it so to speak. In the UK the seller is responsible for items they sell and as such you have recourse via either TS or the courts or both depending on how the seller reacts to TS.

Scootrs do not have this problem as they are to all intents outside of the law, UK law anyway! Ask yourself this potential buyer, would you continue to sell an item that you knew had failed, i couldn’t do it, it would prey on my mind.

If this had been the uk he would have been roasted by TS abut alas he is not. by the same standard, its not as if you can nip over there and drag him across the counter.

ScootRS in my view sell some good quality stuff, they also sell crap that is badly made and dangerous and then hide away and ignore responsibility for there products as they know they are free from prosecution. ... :flaming:


Here,s a simple question and if people can answer it that would be great. We can then ask Randall to answer the same question.

As a seller of scooter products, is the seller responsible for the products he sells? (This is a moral question really) as the legal answer to this is yes...but we won’t dwell on that....: D

sef

[sydduckett]

Joe speed, have to raise a point my old son. Whilst you may not have had any shoddy parts from Scootrs that does not mean that they haven’t sold them in the past or continue to do so now. I brought a front disc kit from them and had the lever shear off im my hand at approx 40 -50 mph (lammy Speedo... ) this led to me stacking it into a water main, causing me to go over the top of the scoot. Result was £1400 damage, broken finger, multiple bruises and ten days off work....Randall then tried to ignore me, then say i hadn’t sent emails with pics ( i had) then that i had probably bashed it against a wall or similar and this had in fact caused it.....Then his final justification in doing nothing was to say that as i has asked for something in return for my accident i was in fact the equivalent of e scootering ambulance chaser and as such deserved nothing....I couldn’t believe it and still cant
If it had been my Mrs. on it (she rode it the day before) and this had happened I swear I would have been on a plane over there.
The only reason that he comes on here is to defend himself he knows that if he didn’t fire fight he would be up sh** creak

[scootRS.com]

>>I was sick and tired of your continuous, never-ending ranting at me in private

Read: a quick 2-line note asking nicely to please not link us to companies we have nothing to do with, then getting back insults, clairvoyance and demands to explain what other companies do - which continues in the new posts.

>>I've never once claimed "to know everything about Italy".
>>there is, for example, only one manufacturer of Lambretta wheel rims in Italy.



Sadly, this is why shops don't help out on forums because it inevitably draws out repeat posts like...:

>>Randall tried to ignore me

"Randall" doesn't sell scooter parts. As you know, you sent PMs to a forum and "Randall" took time to explain to you on here how to make a claim with the company. As far as I've seen, when you did finally email the company, they replied immediately and asked for follow-up info and you then never replied.

>>final justification in doing nothing was to say that as i has asked for something in return for my accident i was in fact the equivalent of e scootering ambulance chaser and as such deserved nothing

No such thing was ever said as you and everyone on this forum already knows.

You openly admitted on this forum that you demanded huge sums from us to keep quite or else you would "do everything possible to destroy our reputation," as you told us. Even your first post on here mentioned keeping quiet about something if we cooperated. Instead of buying off your silence, you were asked to fill out a standard form and we posted for everyone to know that a lever had somehow been broken after several months use (the only one reported in ten years, or in forum speak: "continues to sell shoddy items").

I personally only later quoted on here your demands after you repeatedly falsely posted that you hadn't asked for a penny, and dared me to show otherwise. When I reluctantly quoted the demands from your PMs/email, you finally admitted to everyone it was true. That was where it came up.

As you mention UK law and being outside the law, if you tried demanding extensive hush money from a UK company over a £2 part as you tried with us, you would quickly be subject to very serious extortion charges.

With the greatest respect, even a cable can break at any time so there is personal responsibility when driving a scooter so fast you can't stop with your rear brake either. Everyone is sorry to hear about what you say happened any which way the lever was damaged but, while the company has a guarantee, it is limited to parts and is clearly stated up front and must be read before you can even checkout. We're no different from other companies, as we can't control how an item is used for months after sent.

If you want to post that a company wouldn't pay for your scooter so you didn't follow up, that's perfectly accurate and honorable and would never elicit a complaint, but do stop making these other wildly false posts forcing others to appear either badly or argumentative, please.

[Chris CSPE]

I recently bought body work from M.B. Developments for a sx i had to build and it fitted perfectly. i dont no who supplies mb with the body work but it could well be Scoot RS. I used legshields,mudguard, and side panells i was very suppriesd with how well they fitted, so give them a call and they should be able to help

[joespeed]

hello syd,
i will direct this at you but not to be personal,the lever that broke .may as randall says ,could have been banged or knocked causing a fracture,but as randall says its a ten bob part that can indirectly lead to £ssssssss of damage but he is only going to pay for parts supplied bit like the brake cable snapping you have two brakes for this reason,
i know how you feel and the damage it may have caused but 'randall' does have a point about the goods only even in the uk this is the answer i would expect,
randall dont forget my discount!
sorry syd couldn't resist that.
keep smiling see you at brid,
regards
joe