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Re: BGM Rear Shock
Posted: Tue Sep 15, 2015 4:13 pm
by Doom Patrol
I love a happy ending.
Re: BGM Rear Shock
Posted: Tue Sep 15, 2015 8:30 pm
by sydduckett
patrick wrote:Thanks to everyone for your advice on this.
I was today contacted by Philipp from Scooter Centre and he has offered to resolve this for me
.
Really happy - excellent customer service !
I had bgm front ones and they were out of date. I emailed phillip and he said he would sort it for me. Sent them and he mailed to say i had just missed an order being sent to the manufacturer.
So he sent me a brand new set free of charge.
And these were four years old.
Top man and dealer
Re: BGM Rear Shock
Posted: Wed Sep 16, 2015 9:32 pm
by Toot-oasc
Can't be any fairer than that, hats off to Scooter Centre.
If only other dealers/manufacturers were as accommodating when there were doubts on the durability/build quality of scooter parts.
Re: BGM Rear Shock
Posted: Sat Sep 19, 2015 11:27 pm
by Jazzy
Nice to see common sense prevail.
Gives you confidence to deal with them.
Re: BGM Rear Shock
Posted: Sun Sep 20, 2015 7:59 am
by dutch
12 months warranty is a 12 months warranty regardles if its been used so trading standards wont be able to help but glad you got it sorted.