CYCLONE GEARBOX – BATCH 2 RECALL

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twenty eight
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Thu May 30, 2013 2:11 am

got a phone call from dean horton last week about the problem with the gear clusters i fitted mine and its slipping in 5th the day after i was going to strip it down for inspection but the call saved me a job he will send the new clusters out and the suspect one needs to be sent to Stuart Owen imo he has done the correct thing just have to wait for it

RAP 200
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Thu May 30, 2013 4:54 am

Ok, can anybody tell me if the hole in the gear cluster for the clutch pressere plate which was optional in the version 1 , did they carry this over to the version 2 as well Cheers daz.

nelson pk
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Thu May 30, 2013 10:29 am

Weston-scooterist wrote:When I read this recall announcement my thought was, if only my customers in the 'real world of business' would accept this if I made a mistake, they are being expected to, drain gearbox, strip and remove gears, and repeat process, only in the scootering world.

Bearing in mind the cost if these kits and most have been sold in uk of the faulty batch, would it not be reasonable to expect RLC to set up a workshop session in the uk for customers to come and get the manufacturer to replace the part themselves, or am I being unreasonable. :?:

I would love one of these gearboxes for my lam my, however running a business in this recession means I can't afford one, obviously I am in the wrong business. :(
Customers do expect a lot in the real world and often too much because they are constantly told by consumer programmes to shout and complain until they get what they want. Sometimes you have to draw the line!

On the gearbox......they have done the right thing in my opinion and some retailers/manufacturers could take a leaf out of their book.
You bought a gearbox and its faulty so they will replace at no cost, you didn't pay for the labour to be fitted so you dont get it fitted f.o.c as you would be put in a "better" situation than you were before if that was the case.

shocky
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Thu May 30, 2013 11:04 am

nelson pk wrote:
Weston-scooterist wrote:When I read this recall announcement my thought was, if only my customers in the 'real world of business' would accept this if I made a mistake, they are being expected to, drain gearbox, strip and remove gears, and repeat process, only in the scootering world.

Bearing in mind the cost if these kits and most have been sold in uk of the faulty batch, would it not be reasonable to expect RLC to set up a workshop session in the uk for customers to come and get the manufacturer to replace the part themselves, or am I being unreasonable. :?:

I would love one of these gearboxes for my lam my, however running a business in this recession means I can't afford one, obviously I am in the wrong business. :(
Customers do expect a lot in the real world and often too much because they are constantly told by consumer programmes to shout and complain until they get what they want. Sometimes you have to draw the line!

On the gearbox......they have done the right thing in my opinion and some retailers/manufacturers could take a leaf out of their book.
You bought a gearbox and its faulty so they will replace at no cost, you didn't pay for the labour to be fitted so you dont get it fitted f.o.c as you would be put in a "better" situation than you were before if that was the case.
what about those who have had them fitted by others at cost ?
We sleep soundly in our beds because rough men stand ready in the night to visit violence on those who would do us harm

shocky
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Thu May 30, 2013 11:11 am

Weston-scooterist wrote:When I read this recall announcement my thought was, if only my customers in the 'real world of business' would accept this if I made a mistake, they are being expected to, drain gearbox, strip and remove gears, and repeat process, only in the scootering world.

Bearing in mind the cost if these kits and most have been sold in uk of the faulty batch, would it not be reasonable to expect RLC to set up a workshop session in the uk for customers to come and get the manufacturer to replace the part themselves, or am I being unreasonable. :?:

I would love one of these gearboxes for my lam my, however running a business in this recession means I can't afford one, obviously I am in the wrong business. :(
maybe if certain individuals hadnt restricted sales of certain scooters and parts over the last 10 yrs or artificially bumped prices by saying how "rare" the were then we all might have a little more money to buy the things we would like for our scooters :!: :idea:
We sleep soundly in our beds because rough men stand ready in the night to visit violence on those who would do us harm

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jonashford
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Thu May 30, 2013 11:24 am

s**t happens, move along please, nothing to see here

shocky
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Thu May 30, 2013 11:38 am

jonashford wrote:s**t happens, move along please, nothing to see here
Do you work for A F Rays ped ?
We sleep soundly in our beds because rough men stand ready in the night to visit violence on those who would do us harm

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jonashford
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Thu May 30, 2013 11:54 am

Afraid not, but they are one of my favourite dealers, like Dean @rlc they offer great after sales service.

psychedelicropcircle
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Thu May 30, 2013 11:58 am

Seems to me Nielsen pk's offering a free removal and fitting service to those out with "the know" :roll:

psychedelicropcircle
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Thu May 30, 2013 12:00 pm

jonashford wrote:s**t always happens, move along please, nothing to see here


FTFY :?

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