p155 poor customer service
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charlton_supporter
- registered user
- Posts: 25
- Joined: Sun May 13, 2012 11:01 pm
- Main scooter: LI150 Special
- Location: Hatfield
- Contact:
I have now received a full refund and an apology. Aparently the guy went on holiday. A bit of a lame excuse but in the end did the right thing. Hope a lesson has been learned. It takes a long time to build a good reputation and no time at all to destroy it.
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EddieStone
- registered user
- Posts: 432
- Joined: Mon Aug 17, 2015 4:13 pm
- Main scooter: Lambretta Li 150
- Contact:
It sounds like a dealer that I tried to buy a crank and bearing kit from. The phone was never answered, emails never replied to so in the end I went elsewhere. Cost a bit more but the transaction was straightforward and got a heap of advice as well. My only gripe is that I wasted two weeks trying to deal with the other company - if they won't respond when you're trying to buy something, what are they like when you have a problem?!
I can understand holidays (I waited two weeks for the holiday to end...) and I can understand being a one man operation. But both situations are manageable. Auto reply on emails, an answerphone message, and a banner on your website. You may lose a few orders, but your reputation stays intact. As for being a one man operation, perhaps it's time to become a two man operation?
I can understand holidays (I waited two weeks for the holiday to end...) and I can understand being a one man operation. But both situations are manageable. Auto reply on emails, an answerphone message, and a banner on your website. You may lose a few orders, but your reputation stays intact. As for being a one man operation, perhaps it's time to become a two man operation?
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fluff34567
- registered user
- Posts: 388
- Joined: Tue Dec 20, 2016 2:27 pm
- Location: Switzerland
- Contact:
Well said!EddieStone wrote:It sounds like a dealer that I tried to buy a crank and bearing kit from. The phone was never answered, emails never replied to so in the end I went elsewhere. Cost a bit more but the transaction was straightforward and got a heap of advice as well. My only gripe is that I wasted two weeks trying to deal with the other company - if they won't respond when you're trying to buy something, what are they like when you have a problem?!
I can understand holidays (I waited two weeks for the holiday to end...) and I can understand being a one man operation. But both situations are manageable. Auto reply on emails, an answerphone message, and a banner on your website. You may lose a few orders, but your reputation stays intact. As for being a one man operation, perhaps it's time to become a two man operation?