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General scooter chat, any scooter related non technical info.
bristolmod
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Main scooter: Lambretta TV175 S3- what else!
Location: Bali-Hai bar, Locarno Ballroom Bristol, 1967!- mines a Brown Split!!
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Tue Sep 29, 2015 4:38 pm

:D FFS make sure Hermes aren't the carrier then :D
Scootering since 1968.

idc23
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ebay user ID: stoneagetrap
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Tue Sep 29, 2015 5:04 pm

Hermes are useless, never want anything to them :evil:

Herman
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Tue Sep 29, 2015 6:09 pm

Maybe Willenhall were aware of this thread or maybe it's just a coincidence. Either way, a pretty reasonable solution.
Autobahn

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Donnie
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Tue Sep 29, 2015 6:42 pm

are they sending via myhermes again though???
Donnie.

warts
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Tue Sep 29, 2015 7:46 pm

A couple of years ago my landlord refused to return the deposit. As I was dealing with a solicitor in the purchase of my house, I asked him - he said £650? not worth it. Not on his earning maybe...

I downloaded all the documents from the Small Claims Court, filled in as necessary and sent them off. The other side has so long to think and ponder. Once the days are up, at that point, you have to pay to have your case put in the system. You win you get it back, they pay + extra I think. Loose, that's gone too. (the extra could have been because they were breaking the law by not returning the deposit).
Can't remember the costs as the b@5t@rds paid up, as is quite common.
Good luck with your efforts.

Daggs
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Tue Sep 29, 2015 10:37 pm

Donnie wrote:are they sending via myhermes again though???
I asked him that, he say no .......... :lol:

bristolmod
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Posts: 2423
Joined: Wed Jan 07, 2009 8:42 am
Main scooter: Lambretta TV175 S3- what else!
Location: Bali-Hai bar, Locarno Ballroom Bristol, 1967!- mines a Brown Split!!
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Wed Sep 30, 2015 9:32 am

with hindsight I reckon this is a pretty poor deal. Notwithstanding the stance taken by both Ebay and Paypal which in my opinion is crap, the seller has a problem with HIS method of forwarding the item.

Following some obvious bad publicity on here, Willenhall have magnanimously agreed to send another kit but are charging Daggs the sum of £25 for doing so- WTF is going on? Its not Daggs fault it went missing- why should he pay again (albeit only £25.00)

As an attempt to win back some goodwill Willenhall, its failed big time- you should have simply sent a new kit FOC and taken it up with your courier.

Another "trader" off my list- at this rate there will only be one or two I trust.

Customer Service isn't "rocket science" Willenhall!
Scootering since 1968.

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diesel
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Main scooter: lambretta li 150 s1 1958
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Wed Sep 30, 2015 10:19 am

Agreed. Willenhall owes Daggs the kit he paid for originally. Hermes is willenhalls problem not Daggs.

Chris in Margate
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Wed Sep 30, 2015 10:20 am

Oh well I'm sure this will put the mockers on it !!
Taken delivery of several items from said Supplier in last few days. Service has been first class. And Hermes in my part of the world are excellent.
Where possible always add a note to the order about alternative delivery locations.
Sadly none of this helps the original poster but that's not as I see it the Supplier's fault.

Daggs
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Wed Sep 30, 2015 3:12 pm

Guys, I don't know if this thread has had any impact on the situation or not. But if Willenhall do what they promised yesterday. Even with me paying £25, I will be happy with the outcome.

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